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Microsoft service Engineer Lead -2/3rd Line

Microsoft service Engineer Lead -2/3rd Line

Location: London,United Kingdom
Salary:  Negotiable
Date Posted: 07/03/2022

Service Engineer Microsoft Lead - 2/3rd Line

 

 

The Job

 

Working as Service engineering lead your job will be to be the escalation point from the service desk (1/2nd Line support) to solve It service issues around the microsoft tech stack, this will involve SCCM,  Office 365, windows 10, networking,  sharepoint and Azure.

This is a hands on service desk job that requires you to have broad, in depth experience around most areas of the Microsoft stack, you will work in a team of two people and you will be responsible for solving any issues not solved by the 1st and 2nd Line support teams. To enable you to solve complex issues you will work with various SME’s and 3rd Line support teams. 

You will spend around 30% of your on project work, upgrading solutions, building out processes and improving the performance of the 2nd line support team.  The rest of the time will be spent solving problems and  BAU. You will lead a team of two people and would like you to up-skill the service desk and reduce the traffic heading to 3rd line support team.

 

Ideally you will have some MSP qualifications and have broad technical experience.

 

The company

This is one of the UK’s best loved charities, they do unbelievable work and helping people who are having a really-tough time. Based in London (Vauxhall) when you go to the office you will have literally the best view in London and the pub next door does probably the nicest burger in town too.

Working here means working with highly engaged and massively talent people, everyone has an opinion and there is a genuine buzz about the work they are doing. 

 

Why should you work here?

You will get a huge amount of autonomy working for this organisation and the work you will do will be seen by thousands of employees, most of their 30,000 volunteers and the millions of us that give to them on an annual basis.

With a great work life balance, you will be a challenging but ultimately a very rewarding Service engineering team lead

 

The money

£50-56,000 plus health, pension, insurances, plus bens

 

The location

Hybrid working, and you will need to come into London at least twice a week.

 

What should you do now?

If you are a service engineer and would love to be a Microsoft Service engineer at this amazing organisation ,then click apply and send me your CV to that we can progress.

If you are a Microsoft Service Engineer and have some questions about this service engineer job, then please get in touch with Stephen at initi8 HQ.

If this isn’t for you but you know someone suitable, why not refer someone to me for a lovely referral reward #BeTheAgent

apply now
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