eCommerce Technical Support Engineer (hybris/ SAP)

E-Commerce L1 Platform Support Engineer – Research / Technology Corporation - Home working/ Warsaw office

The Job

This is a busy E-Commerce Platform Support Engineer role requiring strong skills in providing technical customer support and customer interaction experience within an ecommerce platform (ideally Hybris SAP) for a research /technology organisation who are building an entire new e-commerce platform support team. This is a full-time role on a B2B basis.

You will;

• Resolve technical queries for e-commerce customers through jira, phone, chat and email communications whilst managing expectations accordingly .
• Troubleshoot production support issues and resolve within a timely manner.
• Own customer technical issues from initial report through to resolution and maintain e-commerce / web platforms.
• Author knowledge base articles outlining common issue resolution.
• Meet SLAs response / resolution times.
• Analyse user experience problems and help build solutions that meet business goals.

About you

• You will have strong experience working within an e-commerce technical support capacity (ticketing system, voice and email) with strong customer interaction and e-commerce platform (preferably Hybris /SAP).
• You will have strong debugging skills in addition to configuration and programming skills (HTML / Java /SQL etc).
• You will be a confident communicator (spoken / written) in English who has strong attention to detail and can easily build rapport with customers.
• Fast learner who can clearly articulate software-related and technical concepts.
• English language proficiency (spoken / written).
• Comfortable attending the Warsaw office 2 days per week.

The company

This is a super successful research /technology business in the world of digital, cloud services and AI.

The company culture is very friendly, collaborative and are united in driving the success of digital projects and business overall.

Why would you work here

As an e-commerce platform support engineer, you will have a huge part to play in the continued success of this business and be part of a brand-new team to resolve technical issues for their vast customer base. Initially this is a remote role however they will be moving to a pattern requiring attendance to the office no more than 2 days per week.

Rate

Negotiable on a B2B basis only.

Full time

Location

Home working with two days per week at the Warsaw office.

What to do next  

If you are an e-Commerce Platform Support Engineer with Hybris /SAP experience and you are interested in this job, click the link and send me your CV.

If you are an e-Commerce Platform Support Engineer with excellent customer service skills who can work in Warsaw (Poland) and you have questions call Louise or Steve at initi8 HQ.

If this isn’t for you, but you know an excellent candidate, why not refer them to us and earn a referral fee #BeTheAgent

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